Refund Policy

1. Introduction:
Zoom Bangladesh respects the privacy of all individuals associated with its programs, projects, and online platforms. This Privacy Policy outlines how we collect, use, store, and protect personal information of our beneficiaries, donors, staff, and website visitors.

2. Purpose:
The purpose of this policy is to ensure that all personal data is handled responsibly, transparently, and in compliance with applicable data protection laws.

3. Scope
This policy applies to all employees, volunteers, partners, donors, and service users of Zoom Bangladesh.

4. Information We Collect:
Zoom Bangladesh may collect the following types of information:

* Personal details (name, age, contact information, gender, etc.)
* Educational or professional background
* Financial information for donations or sponsorships
* Photographs, videos, or testimonials (with consent)
* Website usage data (cookies, IP address, etc.)

5. Use of Information:
Collected data may be used for:

* Program implementation and service delivery
* Volunteer and donor communication
* Monitoring, evaluation, and reporting
* Fundraising and promotional purposes (with consent)
* Compliance with legal obligations

6. Data Sharing and Disclosure:
Zoom Bangladesh does not sell or trade personal information. Data may be shared only:

* With authorized staff or partners for operational purposes
* With government or legal authorities if required by law
* With donors or sponsors, in aggregated or anonymized form

7. Consent:
Personal information is collected and used only with the consent of the individual. Individuals may withdraw their consent at any time by contacting Zoom Bangladesh.

8. Data Protection and Security:
Zoom Bangladesh takes all reasonable steps to safeguard information, including:

* Secure storage systems (digital and physical)
* Restricted access to authorized personnel only
* Use of encryption and password protection for digital files

9. Retention of Information:
Personal data will be retained only as long as necessary for operational or legal purposes. Once the retention period expires, information will be securely deleted or anonymized.

10. Rights of Individuals:
Individuals have the right to:

* Access their personal data
* Request correction or deletion of information
* Withdraw consent for data use
* Lodge a complaint if they believe their data is being misused

11. Website and Cookies
Zoom Bangladesh’s website may use cookies to improve user experience. Users can manage or disable cookies through their browser settings.

12. Policy Review and Updates:
This policy will be reviewed periodically and updated as necessary to comply with changes in data protection laws or organizational needs.

13. Contact Information:
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Zoom Bangladesh
Headquarters: 22, Segunbagicha, Ramna, Dhaka-1000
Email: zoombangla.youth@gmail.com
Phone: +88 01739-801419

14. Conclusion:
Zoom Bangladesh is committed to maintaining the privacy, security, and trust of all individuals it serves. Protecting personal information is a vital part of our commitment to ethical and transparent operations.